What do you think about Call Centers???????

Yes we are getting many assistance from call centre and it is proving many youngs in job.

I think this is not bad.

Most major businesses use call centers.
call centers do important role to interact with companies customers.

[quote]Yes we are getting many assistance from call centre and it is proving many youngs in job. [/quote]

True, also the fact is that call centers provided a very reliable source of income to young graduates, especially when the manufacturing industry was on the verge of dying and future looked dark for many!

i truly understand your point kalyani mam..but there are always two sides of a coin...it can be said that call centers have both good and bad aspects and outcomes associated with it.

[quote]i truely understand your point kalyani mam..but there are always two sides of a coin...it can be said that call centers have both good and bad aspects and outcomes associated with it. [/quote]

Very true Deven! But does it only apply for call centre jobs? I mean, I have seen this from many people I know, why are call center employees looked down upon? They are working as hard as the others do, is it because of high salaries they earn, which they rightly deserve!

The youth is getting attracted towards Call center and according to me its a good job. In future,my hostel mate and I,were planning to open a call center.

Kalyani mam , i have no issues with the employees of call centres nor do i look down upon them...the problem is with the very concept of call centres..i.e. the youth of developing countries working day and night for the luxury of the people of the developed country.

I think Call centers job is good for boys and not good for girls because its night job.

[quote]Kalyani mam , i have no issues with the employees of call centres nor do i look down upon them...the problem is with the very concept of call centres..i.e. the youth of developing countries working day and night for the luxury of the people of the developed country. [/quote]

Deven, that is where lies the misconception about these jobs. The people in those developed countries are not rich, except for maybe a handful few, they are just like you and me, and the jobs are all about basic needs such as banking, bills, services etc. And let's face it, we NEED those jobs!

yeah maybe we do ...so are you trying to suggest that call centres have nothing bad ?

Call center jobs are good but I really don't think one can make a career out of it unless you are the owner!! And also there are reports that working in call centers leads to hearing impairment as well.

This bad reputation for call centres is due the ilegal happening in few call centre companies.

[quote]yeah maybe we do ...so are you trying to suggest that call centres have nothing bad ? [/quote]

There are always going to negative and positive sides to everything, jobs included, call centers are no different than any other regular jobs. The only difference is that you cater to a client who is different from you culturally and ethnically!

[quote]This bad reputation for call centres is due the ilegal happening in few call centre companies. [/quote]

Those illegal happenings are solely the responsibility of those who did those illegal things and not the call centres. In any case, such incidents happen even in Indian companies, even those with great reputation like Satyam! So attributing criminal and negative elements only to call centres is totally unfair.

I do not prefer to work on call center because its not match with my personality I also advice to other to select best for his or her future.

I do not prefer to work on call center because its not match with my personality I also advice to other to select best for his or her future.

Santosh, you are right, call center basically is meant for college going people because it would help them earn pocket money but not good career option.

[quote]I do not prefer to work on call center because its not match with my personality I also advice to other to select best for his or her future.

Santosh, you are right, call center basically is meant for college going people because it would help them earn pocket money but not good career option. [/quote]

Partially you are right, not all types of people are suited for this job as it includes a lot of talki8ng with clients and to maintain your high spirits and energy, but I don't agree with you that its not a good career option. After the basic customer executive level which is suitable for youngsters and students, there are more supervisory and managerial levels which require maturity and management skills. That can be done by anyone who has good organizing skills and in the long run can take a person quite high on the corporate ladder!

Well Said Kalyani
I am Currently a Team Coach in 3 Global services and at managerial level you definitely require lot of skills apart from communication and computer knowledge.
Call center is generally for youngster since they are capable of handling pressure what call centers gives you.Its difficult for a person who is 40 to put the headset on his headset on his head for 9 hours.however if you chose this as a carrier i dont think you will be taking calls till 40.
I chose this as my career option and at the age of 23 I dont take calls anymore and I am at a supervisory level

Well, Vidhi call center do have a career if you take you job in a positive manner and look for growth.Growth is not a piece of cake and you need to strive hard for it.
Call center teaches to you to work the hard way as well as the smart way

yes, people think working in call centres is really bad but they don't know that value of it. We can make more money by working in call centres our communication increases and its a good culture too