Bank customers may soon expect better services and fast-track redressal of their grievances as Reserve Bank of India (RBI) is likely to consider a fresh set of rules to improve the banks' customer service practices. Almost a year after RBI put in motion a process to improve banks' customer service practises. a high-profile panel set up by the central bank in this regard is likely to submit its recommendations later this month.
Bank employee attitude towards customers need a greater change than rules. For better service, there should be a maxim number of customers per branch taking in view bank infra structure. Many small banks especially new branches have less customers whom they serve well but business is less. Like teacher-student class room ratio, there should also be staff- customer ratio for better service.
G. K. Ajmani Tax consultant http://gkajmani-mystraythoughts.blogspot.com/
