Each entrepreneur, it happens more or less regular basis, that a customer does not pay his bills or very late. This could be for several reasons, which can be seen fighting with the below-described procedures. Basically, should first be tried with "gentle" methods to get the customer to pay the claim. You should always make a payment deadline noted on your invoice, and can calmly ask the customer to tender, whether it is acceptable to the customer. You have made him the one hand, attention to the period for payment in default, and can remind him of his promise.

One customer, you threaten with a lawyer or bailiff is irretrievably lost, and will certainly not want to pay right, therefore, is a slow approach to the motto "persistent, polite, often recommended.

1. The customer is not satisfied with the delivered product or service

They have worked for the client or delivered a product with which the customer is not satisfied. Relevant here is your offer and possibly warranted characteristics of you or on the part of the manufacturer. In this case, you are obliged to help the customers of its required goods or services. If you have no way to make it to the satisfaction of the customer's balance is so: you can make a replacement or a repair or send the case to the manufacturer and ask them for comments that lead them to the customer. Sit in the range too far from the window then you have bad cards, it is better to customers to indicate possible problems, it also enhances your credibility.

2. The customer generally pays very late

With "regular customers" it happens that they pay late. I e.g. a customer who always pays only after several polite reminder. This is not due to his Boshaftigekeit but simply on its chaotic accounts. When booking a good contact to the accounts of customers will not help, you will need to change your approach to the customer: you offer your services or products only against (partial) card, you sign contracts with periodic payments via direct debit and move them to the client companies. This type of customer is sloppy and makes your life so difficult, but he is better than no customer.

3. The customer can not pay

If the customer can not pay you to speak to him directly at it and offer him a future payment or Abstottern on the amount. It is no use to bombard the customer now with warnings, or turn a lawyer immediately, you may come later in your money than at a mutually agreed solution, it also damages the relationship with customers.

4. The customer will not pay and they put off

This is the most difficult case and he will rule by the empty promises very late notice. Some customers are professionals in this stalling tactic, since they vsich promise an advantage by their behavior. You have to set a clear deadline for final payment and threaten the customer to collect the debt through legal means. Get rid of this then most people.