Money counting machine in Bank for customer

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Hi :)

Few days back I was standing in the queue in the bank crediting purpose. In another queue one man was arguing with bank person that they should give money after counting them on the machine so that customer himself get satisfaction. He was saying that how he know if money was complete. Bank person was saying that there was lot of traffic to do that.  They have all bundled counted and if customer wants then they can count by them self at waiting room by their self.

Now that person was saying that he hasn't that much time to do that as there were too many bundles of money. He was saying that they should put money counter machine for customers too for their satisfaction. 

What you think about it? What you think if customer is right on it or not?

20 Replies

Yes there should be a counting machine for the customers also. But it is doubtful if banks will provide it simply because individual customers are not prime customers for banks. 

Well they can put the machine outside the cash counter, so that customers can count by them self. That's what they can do. 

It is a good idea to keep a note counting machine outside the cash counter that will be very useful for people dealing with more bundles. It will save time and eliminate confusion. Not much expensive too. 

RAMAKRISHNAN. A wrote:

It is a good idea to keep a note counting machine outside the cash counter that will be very useful for people dealing with more bundles. It will save time and eliminate confusion. Not much expensive too. 

Yes.. And banks can surely afford them. I have seen that many people have habit of counting notes before leaving. So if they have more amount then such machine can be helpful. 

The bundles contain notes already counted by bank.  A customer can check the cash in a bundle and if any mistake is found, which is very unlikely, he can return that bundle. It is unfair to expect bank to give money counting machine facility to each customer. If a customer cannot believe in bank staff, there is no way bank can trust him. There may be customers who could just take one or two notes out and complain about short cash.  There are so many cases of ATM breaking and fraud. The facility demanded may be well used by cheats.     

Gulshan Kumar Ajmani wrote:

The bundles contain notes already counted by bank.  A customer can check the cash in a bundle and if any mistake is found, which is very unlikely, he can return that bundle. It is unfair to expect bank to give money counting machine facility to each customer. If a customer cannot believe in bank staff, there is no way bank can trust him. There may be customers who could just take one or two notes out and complain about short cash.  There are so many cases of ATM breaking and fraud. The facility demanded may be well used by cheats.     

About taking out one or two notes, well there is camera in the banks, so there will be not a problem. As this thing may apply for counting manually as well.

 

Yes, I understand this thing. Bank has counted all those bundles from starting, so there is very minor chance to have problem in it. But that customer was only asking same and same question that what if there will be less money.

And he has more bundles so counting manually it was too hard and time consuming. Even bank's staff was confused how to handle that customer?

What about providing separate counting machine outside of cash counter? Is it possible anyway?

AKP wrote:
Gulshan Kumar Ajmani wrote:

The bundles contain notes already counted by bank.  A customer can check the cash in a bundle and if any mistake is found, which is very unlikely, he can return that bundle. It is unfair to expect bank to give money counting machine facility to each customer. If a customer cannot believe in bank staff, there is no way bank can trust him. There may be customers who could just take one or two notes out and complain about short cash.  There are so many cases of ATM breaking and fraud. The facility demanded may be well used by cheats.     

About taking out one or two notes, well there is camera in the banks, so there will be not a problem. As this thing may apply for counting manually as well.

 

Yes, I understand this thing. Bank has counted all those bundles from starting, so there is very minor chance to have problem in it. But that customer was only asking same and same question that what if there will be less money.

And he has more bundles so counting manually it was too hard and time consuming. Even bank's staff was confused how to handle that customer?

What about providing separate counting machine outside of cash counter? Is it possible anyway?

 

This is possible. Bank will have to spend extra.  But then also the facility should be used in presence of bank staff only.  One may complain immediately after counting and without taking out any note from the bundle. These days notes are not stapled. I remember that in the past one could count at residence also and complain as long as the bundle was intact. But now this is not possible as the notes are loose and not stapled.

The ultimate remedy is to minimize cash transactions except for small amounts. The payments should be by cheques only. The businessmen and contractors need heavy cash for disbursement to employees and other suppliers. If such payments are also by cheque, there will be very little need for drawl of heavy cash and counting.  Better to use ATM for small amounts.  

 

Yes.. Cheque transactions can minimize such cash transactions.

Yes even bank put such machine outside, there will be other problems too like you mentioned. And yes bank have to put one more employee at that machine as not all people know how to use the machine. Just like others there are advantages and disadvantages together. 

Yes personally I also feel the same as I am not good enough in counting notes. Counting machine may help people like me.

Sanjeev Gupta wrote:

Yes personally I also feel the same as I am not good enough in counting notes. Counting machine may help people like me.

Well I don't mind counting notes for sure.. lol... But yes for more bundles machine is better. 

AKP wrote:
Sanjeev Gupta wrote:

Yes personally I also feel the same as I am not good enough in counting notes. Counting machine may help people like me.

Well I don't mind counting notes for sure.. lol... But yes for more bundles machine is better. 

 

Yes its time consuming when one has to count bundles of notes.

 

I don't need money counting machines. Because my money is so small an amount, I can count at the withdrawal counter instantaneously. Anyhow let's see it's effectivity when the banks agree to install a counting machine.

rambabu wrote:

I don't need money counting machines. Because my money is so small an amount, I can count at the withdrawal counter instantaneously. Anyhow let's see it's effectivity when the banks agree to install a counting machine.

 

May be by having counting machines crowd will get lessened as I have many people stand nearby cash counters just to count money.

 

Don't forget, it's yet to be implemented. We do not know if the bank is willing to arrange such facility or not.  Basing on a customer talk, we cannot draw conclusions. Besides big Drawers, there are small Drawers like me are also there who think, there is no necessity of such devise. 

rambabu wrote:

Don't forget, it's yet to be implemented. We do not know if the bank is willing to arrange such facility or not.  Basing on a customer talk, we cannot draw conclusions. Besides big Drawers, there are small Drawers like me are also there who think, there is no necessity of such devise. 

 

Who said bank is going to follow this. This is just a suggestion from my side but it all depends on them totally.

 

Then wait until your suggestion is accepted or rejected. The poster has suggested not you. Anyhow whether accepted or rejected I'm against the cash counting machine.

Lol... This is just discussion going on about it.. Just asking thought about other members. Yes its bank's decision but if we wait till suggestion accepted by bank or not then how can we discuss on it here... 

We are just discussing here about topic.

Agreed. The discussion embraced all the aspects ranging from NO to YES. hence, I am of the opinion, there is nothing new to add to this discussion if we further discuss, the discussion becomes stale and it may draw the attention of one of the moderators may lock. Why all this ?

rambabu wrote:

Then wait until your suggestion is accepted or rejected. The poster has suggested not you. Anyhow whether accepted or rejected I'm against the cash counting machine.

 

I don't mind if you are against it. I am in favour of it. Poster suggested it and I agree with his suggestion. If you don't does not matter as everyone has his own views. 

 

Why not go ahead with your opinion. Your expressed your view and I, mine.

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AKP

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Created Saturday, 18 April 2015 09:23
Last Updated Tuesday, 30 November -0001 00:00
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